BPMで必要な11のステップ、ウェブ解析でも本質は同じか

Gartnerの9/30のリリースから。
http://www.gartner.com/it/page.jsp?id=767412

多くの組織で、ビジネスプロセスを最適化し実行するのに必要なスキルが欠けていると指摘している。アクセス解析でも完全に同じではないが、似ている部分があるかと。各所で、external service providers (ESPs)つまり外部をうまく使えと言っているようだ。ITスキルもビジネススキルも必要といっているあたりもウェブ解析に通じる。

Step 1: Establish a Holistic View of the Five Dimensions of Multisourcing
　sourcing strategy
　market analysis and vendor evaluation
　contract development and vendor negotiation
　multisourcing management
　sourcing governance

Step 2: Understand the Pros and Cons of Different Sourcing Options

Step 3:Establish a Big-Picture View of the Three Competencies Needed for BPM
　the top-down "push" model
　the bottom-up "pull" model
　the peer-to-peer model or "middle-out model."

Step 4: Identify the Roles Needed for a Typical BPM Project

Step 5: Target Candidate Business Processes and Agree on Nomenclature

Step 6: Identify Who Implements Process Change and Frequency of Process Change

Step 7: Determine the Magnitude of Process Change

Step 8: Decide Whether You Can Manage Change at Three Levels
　the top-down "push" model
　the bottom-up "pull" model
　the peer-to-peer model or "middle-out model."

Step 9: Identify Your BPM Buying Scenario

Step 10: Conduct a Skill Gap Analysis

Step 11: Determine Which Sourcing Options Are Appropriate for BPM Skills